Should any questions arise, do not hesitate to contact us. Our managers will answer all your questions and help you to choose shoes. Also you may get aquented with FAQs, maybe you will find answer on your question on this page.
– Money transfer to a bank card (for residents of Ukraine / Russia) – when placing an order through Direct / Wa / Viber / Telegram
– Cash on delivery in “New mail” on prepaid 150 UAH (for residents of Ukraine)
– Cash payment upon purchase at our showroom in Dnepr
1) For Ukraine – an advance payment of 50% of the order amount on a bank card (when placing an order through Direct / WA / Viber / Telegram), online on the website or in cash in the showroom in Dnepr, the second part of the amount is paid by cash on delivery at the New Mail office or in cash at our showroom in Dnipro.
2) For Russia – 100% prepayment online on the website or on a Russian bank card (when placing an order through Direct / WA / Viber / Telegram).
3) Other countries – 100% prepayment online on the site.
Warranty and defective products are not Footwear damaged as a result of improper use of shoes (scratches, scuffs, cuts, chemical damage, deformation, etc.), as well as a very worn condition of the product.
Can I order a size that is not in your size chart? 35 or 41, for example?
Do you have half sizes?
Can I make changes to the model? Make a heel higher / lower, change the style / volume, etc.?
Is it possible to order a sewing model in a different color?
If your order has not yet been sent or has not begun to sew, then it is possible to make changes. Contact us via Direct / WA / Viber / Telegram or call us on the phone number indicated in the contacts and we will inform you the status of your order and, if possible, make changes.
Unfortunately, after order payment, it is impossible to refuse it. But we can exchange it for another model, for this, contact us through Direct / WA / Viber / Telegram or call us at the phone number indicated in the contacts.